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CODE are Finalists in RESI Awards & Institute of Customer Service Awards for 2019

22 March 2019

CODE Students, based in Leicester and Coventry, have been once again nominated as Finalists in both the 2019 RESI Awards “Operator of the Year” and “Landlord of the Year” categories having previously been judged worthy winners in 2017. The highly prestigious RESI Awards ceremony is organised by Property Week and attracts the very best that the industry has to offer to Grosvenor House, London on 15th May 2019 to find out who will be crowned the eventual winners.

March has proved an exceptional month for CODE having also being recognised as Finalists in the Institute of Customer Services Awards for Customer Commitment having previously been crowned Best Customer Service Provider in the SME category in 2018. The awards attract entries across the public, private and voluntary sectors and celebrate organisations who place the customer experience at the heart of their business strategy to build a sustainable culture of customer service excellence.

The nominations come at a busy time for CODE as the second phase of the 1192 bed development in Coventry is close to selling out ahead of the final rooms being completed on the 23rd floor of what is Coventry’s tallest building serving the students of Coventry and Warwick Universities.

Throughout the year CODE has continued to “move the dial” in terms of the student experience by students voting CODE winners of the  National Student Housing Survey 2018 where the Judges praised the industry leading Net Promotor Scores and high renewal rates as testimony to the excellent levels of customer satisfaction and the strong growth story.

Jamie Lewis CODE’s Managing Director commented “It was such a huge achievement for our independent operation with the head office located here in Leicester to win the awards in 2017 and 2018 ahead of the big national operators and be to be nominated again as finalists in 2019 is testimony to our commitment to customer service. I can only commend our team for consistently setting such high standards whilst being determined to raise the bar even further going forward.”

This nomination continues the recognition for the work of CODE who are proud to have won over 30 awards and commendations. Other more local accolades include winning the coveted Leicester Civic Society Award for regenerating the listed 19th Century Great Central Railway, the saving from demolition Gimson Villas on Glenfield Road and the restoration of the historic Equity Shoe Works where suffragette Alice Hawkins worked for many years. All these developments were recognised for making a significant contribution to preserving Leicester’s heritage buildings whilst providing high quality accommodation helping attract students to De Montfort University.